Last updated: June 2026
Long Journey Tour & Travel Agency (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us when booking or enquiring about our tour and travel services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
To plan, confirm, and operate your tour, we may collect the following information from you:
- Name, contact number, and email address
- Identification documents such as ID proof, passport, and visa details (where applicable to your tour)
- Travel preferences, including meal, room, and seat requests
- Payment and billing details required to process advance and balance payments
- Any health-related information you voluntarily share with us that may be relevant to your safety during the tour (for example, altitude sickness considerations or medical conditions)
How We Use Your Information
We use the information you provide to:
- Confirm and manage your tour booking
- Arrange services with third parties such as airlines, railways, hotels, cruise operators, and transport providers
- Communicate booking confirmations, itinerary updates, and payment reminders
- Comply with documentation requirements such as permits for wildlife sanctuaries or pilgrimage sites
- Respond to enquiries, special requests, and customer support needs
- Meet legal, regulatory, or government reporting obligations connected to travel and tourism
Sharing of Information with Third Parties
As a tour and travel agency, we work with airlines, railways, hotels, homestays, cruise operators, forest and wildlife authorities, and other transport or service providers to deliver your tour. We share only the information necessary for these third parties to provide the booked services, such as your name, ID details, and travel dates. These third parties operate independently and are responsible for their own handling of your information once it is shared with them for service delivery.
We do not sell your personal information to third parties for marketing purposes.
Documentation
You are responsible for providing valid and correct documents such as ID proof, passport, and visa (where applicable) in a timely manner. We are not responsible for issues arising from incorrect or incomplete documentation, but any documents you share with us are used solely for the purpose of facilitating your booking and travel.
Data Retention
We retain your booking and personal information for as long as necessary to fulfil the purposes described in this policy, including any record-keeping required for accounting, legal, or regulatory purposes.
Data Security
We take reasonable measures to protect the personal information you share with us. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
Your Choices
You may contact us at any time to ask what personal information we hold about you, to request corrections, or to ask questions about how your information is used. Please note that certain information, such as identification documents required for bookings already confirmed with third-party providers, may be necessary to retain in order to fulfil an active or completed booking.
Communication
We may contact you by phone, email, or written communication regarding your booking, payment reminders, itinerary changes, or promotional updates about our tours. You may opt out of promotional communication at any time by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Long Journey Tour & Travel Agency
Serampore, Hooghly – 712201
Phone: 7439431203 / 8013108850 / 8597199653
Email: longjourney005@gmail.com
License No: 0917P2160923108823